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FAQ

Most Frequently Asked Questions Revealed -

1. When can I expect my package to arrive?

A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted, but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region: 

USA: Between 10 - 30 days average 

Canada: Between 20 - 30 days average

Europe: Between 20 - 40 days average

Australia: Between 20 - 40 days average

All Others: Between 30 - 50 days average

Dispatch times: 1-3 days after order is placed

Standard Shipping Method: ePacket

 

2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly via email and we can assist you! 

 

3. Refunds/Exchange Policy/30 Day Guarantee

A: Received an item and are not satisfied? Just reach out to us within 30 days, and we can take care of you. All you have to do is send it to our address here in the United Kingdom. Upon return we will refund you and you can reorder another item if you desire. 

 

4. Will you work with bloggers, social media famous, models, etc?

A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at love@gearkong.com and we will review it. 

 

5. Where do you ship from?

A: The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including here in the United Kingdom. That being said, sometimes your order may come in different packages at different times.

 

6. Privacy Policy

A: We do not store your Credit Card or Debit Card details. Your payment details are securely and exclusively dealt with by our payment processor.

Any information we gather shall be relevant and non excessive, and used for one or more specified, explicit and lawful purposes. For example details required to process your order, such as your name, address, email, and telephone number.

Your information shall be kept safe and secure, accurate, complete, and up to date. We will not retain your information longer than is necessary, and you are able to access any information we have on file upon request.